RPA in UAE; Should I Automate or Wait?
Midhun Menon P
Automation is a word, that always invokes mixed feelings in us humans, while most people would see automation as a way of making their tedious jobs lighter, there will be some who feel that automation is taking away their jobs for the future. But the bottom line is that automation, especially AI-powered automation is here to stay and the early you adopt it, the better it will be for your future goals. As technology is evolving day by day, AI-powered Automation is also providing some innovative outputs regularly. There are two options for an organization, either sit on the bank and see others zoom past you or be part of the flow by adopting automation and innovating.
The Starting Point
So, how do you start, we would advise you to first identify processes and tasks that are usually time taking and occupies a lion’s share of your employee’s daily timesheet. The automation should potentially emulate human actions and eliminate any manual errors in the high-value tasks thereby streamlining your business processes. With Basic Robotic Process Automation (RPA) tools, you can automate a lot of your routine mundane tasks such as data entry, invoice processing, document management, client communication etc. Software Robots or Bots as it is generally called can improve organizational efficiency and free up your employees to focus on high-value tasks.
Now, that you have identified your tasks to be automated, you can either go for full automation which will completely automate your systems and processes, but your team should invest more and the commitment needed is much higher. What we suggest is to take the middle path, and start with RPA that automates basic components and situations rather than going for a full-fledged one straightaway. You need to decide what level or what all processes are right for the company to automate. It may have to link with a lot of your company departments, right from the front office to the highly complex production works.
If you are not able to identify the correct processes yourselves, you can always hire an RPA solution expert like HLB HAMT. They will be able to find the gaps in your existing system and also select the best process to automate in your company. An expert will be able to define a proper strategy pertaining to your processes, and this involves the usage of AI, data flow, workflow management, etc. BOTs can be developed and implemented and your employees will be trained for its usage so that even in future you will not have to be dependent entirely on the vendor
So, should you really automate or wait?
Automation tools like RPA can handle high-value tasks and critical processes faster and more accurate than manual or legacy systems. The COVID-19 situation and the subsequent recession have made companies adopt digital transformation, especially RPA for streamlining their process flows. According to Gartner, 90% of the large organizations will have adopted RPA based solutions in some or other form by the end of Q4 2022. The biggest attraction towards implementing RPA is that it costs one-third the amount of an off-shore employee and one-fifth of that of an on-shore employee. As I had mentioned earlier in this blog, stay in the bank or move with the flow, you know which one to pick now.
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