RPA Use Case Implementation for Hospitality Industry in the UAE

Vimal Ramachandran, Director

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HLB HAMT - Accounting Firm in UAE
Phone:- +971 4 327 7775
Mobile:- +971 52 830 7998
Email:- dubai@hlbhamt.com

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    The travel and hospitality industry is going through one of its toughest and most challenging time in history. COVID-19 has changed a lot of scenarios for many industries, the challenges have increased. We at HLB HAMT is helping this industry slowly recover from these bad times by automating a lot of repetitive human tasks. As the industry is slowly getting back the foothold and the need for automation is more than ever before. From the challenge of scaling operations efficiently to meeting timely customer demands & requests to complying with international travel regulations, we help in automating a lot of work that absorbs a lot of your time and effort. We can help you get ahead of your competition by helping you give the appropriate personalized offers for your customers at the best prices.

    What do we do?

    With the help of our experienced RPA developers in UAE, you can customize and develop BOTS that can help automate a lot of manuals, time-consuming & repetitive high-volume back-office functions such as responding to customer queries, digitizing paperwork, tracking financial transactions, etc. The data from various sources can be used for management insights thus helping to revolutionize guest experiences and eliminate any unwanted errors. Some of the application areas include Room Reservations, Front Desk Operations, Room Service Requests and Billing, Automated Check-In and Check-Out, Online Booking Management, Concierge Recommendations, Cancellation Handling, Loyalty Processing, etc…

    What are the Benefits?

    RPA in Hospitality: Sample Use Cases

    Booking
    There will be a lot of queries for a user while booking a particular property, like regarding the amenities, airport pick up and drop, restaurant-related questions, etc. RPA BOTS can be implemented to respond to FAQs, helping your customers get answers while freeing up time for employees to get their operational jobs done. RPA can reply to the customer’s pertinent questions and subsequently provide accurate booking directions in no meantime.

    Customer Relationship Management
    CRM is another area where RPA can automate some of your constant headaches and offer a swift resolution to your customer’s complaints and disputes. RPA is also useful for automating your bill generation process by coordinating data from your various departments such as restaurants, laundry, spa, transportation, etc. Also, RPA can be used to update customer profiles and close fraudulent accounts and report any suspicious transactions.

    Loyalty processing
    Loyalty points reward system is a common marketing process that most in the hospitality sector follow. Through RPA, BOTS can be used to process and verify the data of the guests and can be trained to study the behavior trends to design or modify a relevant loyalty program. Also, it can also use to automate existing practices such as keeping check of the loyalty points redemptions, conversions, earnings etc., and to notify the customers about the same. The reward calculations and all will be up to date and error-free which will please your customers.

    Competitor Analysis
    We all know how fierce and competitive the hospitality industry is, and it is important to know about your competitor inside out in this digital era. With RPA, you can perform this task in a matter of minutes, while earlier it used to take days and months manually. It can analyze the competitor data and even infer your performance level in comparison to them.

    Regulatory compliance Reporting and Auditing
    RPA can also automate the auditing and compliance reporting process. A lot of time and manual effort can be saved for checking the company’s financial and operational records and prepare audit reports for all legal requirements. Not only these error-free reports are generated through RPA, but they can also be shared with respective authorities for approval processes timely.

    Financial Reporting
    Invoices, bills, paychecks, vouchers, etc. are essential documents that are important to be processed accurately. RPA can be helpful in generating automated bills for your guest services by integrating data from various departments. Similarly, RPA BOTS can be used to generate finance, HR, Inventory or tax reports with transparent audit trails.

    Claims Processing and Handling
    It is a tedious process to manually check the invoices, vouchers, bills, claims, etc., some hotels even employed dedicated staff to process the same every month. This process involves a lot of data entry work and a lot of copy-pasting of data from one location to another. With RPA, all of these processes can be automated and can even be programmed based on rule-based engines.

    As you can see RPA Bots can be a like-to-like replacement for a lot of humans intervened jobs, which are repetitive and high in volume. By implementing RPA, hotels and the hospitality industry, in general, can save a lot of their processing times, eliminate any errors, and also bring down their operational costs by many folds. Our clients in the hospitality industry have already started reaping the benefits of automation, and more importantly, these streamlined processes are keeping their guests happy and satisfied.

    You can reach out to us in case of any queries regarding implementing RPA in the healthcare and tourism industry.

     

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    Varun R Chandra
    Varun R Chandra
    07:38 25 Apr 21
    HLB Hamt is highly recommended! They have the quality of services that would satisfy your needs. I'm glad I found them.
    Giuseppe Assi
    Giuseppe Assi
    06:20 31 Jan 21
    I HAD A GOOD EXPERIENCE WITH HLB HAMT DUBAI. THEY HAVE A VERY PROFESSIONAL TEAM, GOOD QUALITY OF SERVICES, GOOD VALUE... FOR PRICE.I RECOMMEND THIS COMPANY.read more
    Mohamed Sheriff
    Mohamed Sheriff
    16:16 28 Jun 20
    Experience with HLB Hamt in audit experience is great pleasure. They deploy well qualified accounts team for audits.... And the amount of checking they perform give the management of the company confidence that internal controls are well in place. We are glad to see they have high standard of audit practices.read more
    218141 JOSEPH THOMAS
    218141 JOSEPH THOMAS
    16:20 23 Jun 20
    Professionally managed firm with commitment to the engagements taken. My company and its group are assigning our... requirements for last 12 years to HLB and we don’t have any negative remarks on any assignments.read more
    PMI
    PMI
    07:14 23 Jun 20
    In my opinion, HLB Hamt is one of the best professional firms in UAE after big4. Excellent client service, professional... and competent staff and timely delivery are their strength. Over the years they have developed the infrastructure and skill set to handle multiple verticals ie, audit, tax services, consulting, IT support etc.Wishing HLB Hamt team all the very best.read more
    RAVI CHOKSI
    RAVI CHOKSI
    08:28 21 Jun 20
    Thank you Team HLB hamt...Your internal auditing team put the good amount of time and inputs in helping the... organisation making considerable improvements throughout the organisational working structure and helps in building the better business.Thanks.read more
    Maharajan Subramaniam
    Maharajan Subramaniam
    18:17 06 Jun 20
    High-Performing IT Teams, I'm impressed with the knowledge level of their deputed staff, audit procedures, and... checklist adopted. Mr. Vimal especially understand the requirement and provide solution not only technical feasibility and also considered budgeting. We’re confident in their abilities.read more
    Mohammed L
    Mohammed L
    08:07 05 Jun 20
    We have been working closely with them on payroll services for quite sometime.They provide very professional... services,experts in domain and excellent support. Would recommend them.Cheers.read more
    ROY ROSHAN VIVIAN
    ROY ROSHAN VIVIAN
    06:32 04 Jun 20
    Very professional team. Vimal has always given us good solution advice for various Software and IT Infra projects. We... are very Extremely satisfied working with him and his team. Wishing them success.read more
    Basil Daniells
    Basil Daniells
    05:55 03 Jun 20
    I have worked with HLB as a partner of Sage for about 2 years, they were dedicated to the success of the partnership... and kept aligned with the business plan that was agreed between our two companies. They are always ready to go the extra mile for a customer and don’t shy away from challenging circumstances. Keep up the good work and wish you all the success in the future.read more
    Amar Kashyap
    Amar Kashyap
    19:28 02 Jun 20
    Team of well qualified and organised professionals. Their reports are not based on numbers first they will understand... their client and their business. They are highly recommended and trust worthy.read more
    Radz de Jesus
    Radz de Jesus
    16:03 02 Jun 20
    We're glad to have found HLB Hamt to conduct the IT audit and risk assessment for our organization. We have learned a... lot from their team during that first project. And since then, we've continued to be in touch with them. Mr. Vimal especially is very good at presenting technical concepts in simple yet interesting ways that non-IT and business people alike would easily catch. We are very happy with the professionalism and quality of service they provide. They leave their clients nothing short of satisfied. Highly recommended.read more
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