Performance Management Systems

Raghunath.T, Director

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Challenge

A family owned business in the UAE was aiming to implement a Performance Management System as part of an initiative to transform themselves. However, the management was unable to implement it despite having very well defined internal systems and processes in place

A Balanced Score Card initiative was launched with great expectation but did not take off

Employees were lacking motivation due to a perceived bias in their appraisal ratings

Work done and Impact

  • The client in question was an existing internal audit client for us, and as a result we had an in-depth knowledge of their structure, systems and processes
  • This enabled us to create tangible linkages between various BSC parameters and their actual deliverables (this link was missing earlier)
  • Our in-depth involvement and understanding of their business and processes enabled us to define BSC parameters that were accepted by the team
  • From a situation where performance pay was mostly done based on subjective criteria, it became about far more objective and related to actual performance delivery

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