How RPA is helping in Employee Retentions in UAE
Midhun Menon P
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Robotic Process Automation is gaining immense popularity among industry leaders as a value for money, efficiency-improving technology. The very fact that organizations can improve their business processes and reduce their operational costs and that too while safeguarding their existing IT investments is compelling more and more small and medium enterprises in UAE to switch on to RPA. Especially, considering the situation of the world we are living in, companies would be looking for innovative methods to improve their efficiency but at the same time, they would also be on the lookout for technologies that help them satisfy and retain their employees.
Deloitte Global conducted a global survey couple of years ago on the “work satisfaction” index among millennial workers and it came out that only 40% of the employees are satisfied in their jobs. The survey gave a clear indication to the organizations that, they need to rethink their strategies to satisfy and retain workers.
What are the Put-Offs?
Usually, employees carry out routine, monotonous tasks, like, mundane data entry jobs or jobs like migrating data between Excel files. In most of these jobs, the employees neither would have to leverage their human-specific abilities nor must be creative or make complex decisions. Subsequently, this will lead to a disconnect with their jobs and will force them to resign or switch their work profile.
The change of perception among employees towards automation
Automation is not a word, employees usually like, as it can make them lose their job, at least the perception a few years ago. But today, that viewpoint has changed. Today, most companies educate their staff on the importance of automation, but not at the expense of job layoffs. They tutor them on how to use their human knowledge in designing the automated BOTS that help to make their job a lot easier.
How RPA is helping in Employee retention
Robotic Process Automation is helping companies in employee retention and better satisfaction levels as they are more deprived of doing drudging time-consuming tasks. RPA is allowing companies to reschedule a skilled employee’s work to a high-value, high-risk task which will be more rewarding and satisfying for an employee. Such tasks will also be a great add on to an employee’s resume. Moreover, RPA helps to provide better service to the customers reducing the handling time by many notches. This can lead to an increase in customer satisfaction and reduce a lot of headaches for especially the front office staffs.
With more time, they can finish off their work quickly and spend time with their families. RPA applications can be controlled remotely, as a result, they get more off-screen time, especially if they are working from home. For, e.g. by automating an email sorting work, for an HR executive BOTS can process hundreds of unread emails and sort the best possible resumes for their jobs. According to a 2019 Forbes Insights survey, after implementing RPA in their organization, close to 52% of people said that employee satisfaction has increased by 15% or more. This is very much a significant increase.
So, RPA brings in a lot of positive results for your company, it can reduce operational costs, eliminate all process or financial-related errors, and can increase your overall productivity. But above all, RPA can help your employees in many ways and can increase their satisfaction. They will be more clear in their approach and will be an engaged bunch, doing high-value jobs and making complex decisions. As the cliché says, satisfied and happy employees increase the reputation and goodwill of an organization.
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