How is RPA transforming the Healthcare Industry in the UAE?

By 2025, the healthcare sector is going to be one of the most technologically advanced industries in the UAE. At HLB HAMT, we help healthcare institutions digitally transform themselves by automating their patient handling and administrative processes. These days, a lot of emphasis must be given to customer satisfaction, and it is extremely important to provide the best quality service for your patients. We help you with solutions that will adhere to compliances and standards such as ADHICS/NABIDH in this sector. Healthcare firms cannot afford any errors or leakages happening with the patient data. Our developers can design the best possible BOTS to ensure that your focus will be solely on patient interaction.

We also provide RPA solutions in UAE for automating the hospital administration processes. Different daily repetitive manual tasks such as data entry, scheduling appointments, revenue cycle management, executing discharge summary, etc. can be automated in a streamlined manner. In this way, your patients can be treated with more value-based care and at the same time, your internal audits along with sharing of data with third parties can be managed effectively. Another is where BOTS can help is the automation generation of reports such as ROI, KPIs, etc. from various departments.

RPA in Healthcare: Benefits

RPA in Healthcare: Sample Use Cases
Here are a few of the sample use cases we have done in the healthcare sector.

Improving the Healthcare Cycle
The data handled by hospitals, be it their personal info or treatment details, are huge and with the help of RPA, the administrators can extract & optimize such data more efficiently. RPA can help convert these data to valuable management and medical insights to provide better treatment and diagnose diseases more accurately

Scheduling new patient Appointments
One of the bottlenecks of healthcare administration is scheduling new patient appointments. With the help of RPA Bots, the incoming patient data can be scanned, developed into a condensed report, and also queue the appointment request accordingly based on the parameters such as diagnosis, past history, and location. This can lead to quick processing and ultimately increase patient satisfaction.

Simplifying Claims Processing
Claims processing involves numerous time-consuming steps such as data input, scrutinization & evaluation, and approval. With the help of RPA bots, hospital management can streamline the entire claims process and get error-free output in ultra-quick time. The revenue recovery process can also be automated with the help of RPA.

Improved Financial Management
Financial operations require high human effort and time. Invoices, bills, paychecks, vouchers, etc. are essential documents that are important to be processed accurately. RPA can be helpful in generating automated bills for in-patient services by integrating data from various departments. Similarly, invoice data from purchase departments can be integrated to improve the cash flow and reduce the chance of any fraud.

Help Centers
Automating the patient contact touchpoints where the staff would not have to spend time interacting with the incoming help requests. Instead, RPA Bots can execute requests from the patients and do all necessary follow-ups. In this COVID scenario, this facility can be helpful to automatically book the PCR tests and to resolve any query related to your services and facilities. The BOTS can also be used for timely follow-ups with the enquirer.

Inventory & supply chain management
RPA can help update and communicate inventory levels, providing constant visibility, eliminating reporting errors, and ensuring optimal levels of critical medical supplies. RPA can help supply chain managers track the inventory required in a hospital, such as gloves, needles, syringes, medicines, or PPE kits by notifying them about changes in demand and supply patterns.

We’re merely at the tip of the iceberg in terms of how RPA can benefit healthcare institutions, be it small clinics or big hospitals. Things will change a lot once healthcare experts get to know its capabilities better and how the learnings can be used to improve for more refinement of their processes. Clearly, RPA is a perfect tool to help hospitals face fresh demands from the healthcare world. Times are certainly changing, identification and prioritization of various processes to automate are extremely important.

Why wait? Select the best RPA partner and automate your various workflows. Call our experts for more on how RPA can help the healthcare industry reduce operating costs and increase productivity.

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Varun R Chandra

07:38 25 Apr 21

HLB Hamt is highly recommended! They have the quality of services that would satisfy your needs. I'm glad I found them.

Giuseppe Assi

06:20 31 Jan 21

I HAD A GOOD EXPERIENCE WITH HLB HAMT DUBAI. THEY HAVE A VERY PROFESSIONAL TEAM, GOOD QUALITY OF SERVICES, GOOD VALUE... FOR PRICE.I RECOMMEND THIS COMPANY.read more

Mohamed Sheriff

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Experience with HLB Hamt in audit experience is great pleasure. They deploy well qualified accounts team for audits.... And the amount of checking they perform give the management of the company confidence that internal controls are well in place. We are glad to see they have high standard of audit practices.read more

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Professionally managed firm with commitment to the engagements taken. My company and its group are assigning our... requirements for last 12 years to HLB and we don’t have any negative remarks on any assignments.read more

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In my opinion, HLB Hamt is one of the best professional firms in UAE after big4. Excellent client service, professional... and competent staff and timely delivery are their strength. Over the years they have developed the infrastructure and skill set to handle multiple verticals ie, audit, tax services, consulting, IT support etc.Wishing HLB Hamt team all the very best.read more

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Thank you Team HLB hamt...Your internal auditing team put the good amount of time and inputs in helping the... organisation making considerable improvements throughout the organisational working structure and helps in building the better business.Thanks.read more

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High-Performing IT Teams, I'm impressed with the knowledge level of their deputed staff, audit procedures, and... checklist adopted. Mr. Vimal especially understand the requirement and provide solution not only technical feasibility and also considered budgeting. We’re confident in their abilities.read more

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We have been working closely with them on payroll services for quite sometime.They provide very professional... services,experts in domain and excellent support. Would recommend them.Cheers.read more

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Very professional team. Vimal has always given us good solution advice for various Software and IT Infra projects. We... are very Extremely satisfied working with him and his team. Wishing them success.read more

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I have worked with HLB as a partner of Sage for about 2 years, they were dedicated to the success of the partnership... and kept aligned with the business plan that was agreed between our two companies. They are always ready to go the extra mile for a customer and don’t shy away from challenging circumstances. Keep up the good work and wish you all the success in the future.read more

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Team of well qualified and organised professionals. Their reports are not based on numbers first they will understand... their client and their business. They are highly recommended and trust worthy.read more

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We're glad to have found HLB Hamt to conduct the IT audit and risk assessment for our organization. We have learned a... lot from their team during that first project. And since then, we've continued to be in touch with them. Mr. Vimal especially is very good at presenting technical concepts in simple yet interesting ways that non-IT and business people alike would easily catch. We are very happy with the professionalism and quality of service they provide. They leave their clients nothing short of satisfied. Highly recommended.read more

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