How is RPA transforming the Healthcare Industry in the UAE?
Midhun Menon P
By 2025, the healthcare sector is going to be one of the most technologically advanced industries in the UAE. At HLB HAMT, we help healthcare institutions digitally transform themselves by automating their patient handling and administrative processes. These days, a lot of emphasis must be given to customer satisfaction, and it is extremely important to provide the best quality service for your patients. We help you with solutions that will adhere to compliances and standards such as ADHICS/NABIDH in this sector. Healthcare firms cannot afford any errors or leakages happening with the patient data. Our developers can design the best possible BOTS to ensure that your focus will be solely on patient interaction.
We also provide RPA solutions in UAE for automating the hospital administration processes. Different daily repetitive manual tasks such as data entry, scheduling appointments, revenue cycle management, executing discharge summary, etc. can be automated in a streamlined manner. In this way, your patients can be treated with more value-based care and at the same time, your internal audits along with sharing of data with third parties can be managed effectively. Another is where BOTS can help is the automation generation of reports such as ROI, KPIs, etc. from various departments.
RPA in Healthcare: Benefits
RPA in Healthcare: Sample Use Cases
Here are a few of the sample use cases we have done in the healthcare sector.
Improving the Healthcare Cycle
The data handled by hospitals, be it their personal info or treatment details, are huge and with the help of RPA, the administrators can extract & optimize such data more efficiently. RPA can help convert these data to valuable management and medical insights to provide better treatment and diagnose diseases more accurately
Scheduling new patient Appointments
One of the bottlenecks of healthcare administration is scheduling new patient appointments. With the help of RPA Bots, the incoming patient data can be scanned, developed into a condensed report, and also queue the appointment request accordingly based on the parameters such as diagnosis, past history, and location. This can lead to quick processing and ultimately increase patient satisfaction.
Simplifying Claims Processing
Claims processing involves numerous time-consuming steps such as data input, scrutinization & evaluation, and approval. With the help of RPA bots, hospital management can streamline the entire claims process and get error-free output in ultra-quick time. The revenue recovery process can also be automated with the help of RPA.
Improved Financial Management
Financial operations require high human effort and time. Invoices, bills, paychecks, vouchers, etc. are essential documents that are important to be processed accurately. RPA can be helpful in generating automated bills for in-patient services by integrating data from various departments. Similarly, invoice data from purchase departments can be integrated to improve the cash flow and reduce the chance of any fraud.
Automating the patient contact touchpoints where the staff would not have to spend time interacting with the incoming help requests. Instead, RPA Bots can execute requests from the patients and do all necessary follow-ups. In this COVID scenario, this facility can be helpful to automatically book the PCR tests and to resolve any query related to your services and facilities. The BOTS can also be used for timely follow-ups with the enquirer.
Inventory & supply chain management
RPA can help update and communicate inventory levels, providing constant visibility, eliminating reporting errors, and ensuring optimal levels of critical medical supplies. RPA can help supply chain managers track the inventory required in a hospital, such as gloves, needles, syringes, medicines, or PPE kits by notifying them about changes in demand and supply patterns.
We’re merely at the tip of the iceberg in terms of how RPA can benefit healthcare institutions, be it small clinics or big hospitals. Things will change a lot once healthcare experts get to know its capabilities better and how the learnings can be used to improve for more refinement of their processes. Clearly, RPA is a perfect tool to help hospitals face fresh demands from the healthcare world. Times are certainly changing, identification and prioritization of various processes to automate are extremely important.
Why wait? Select the best RPA partner and automate your various workflows. Call our experts for more on how RPA can help the healthcare industry reduce operating costs and increase productivity.
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