Month: June 2021
How RPA is helping in Employee Retentions in UAE
Midhun Menon P
Phone:- +971 4 327 7775
Mobile:- +971 52 830 7998
WhatsApp:- +971 56 219 1607
Email:- dubai@hlbhamt.com
Robotic Process Automation is gaining immense popularity among industry leaders as a value for money, efficiency-improving technology. The very fact that organizations can improve their business processes and reduce their operational costs and that too while safeguarding their existing IT investments is compelling more and more small and medium enterprises in UAE to switch on to RPA. Especially, considering the situation of the world we are living in, companies would be looking for innovative methods to improve their efficiency but at the same time, they would also be on the lookout for technologies that help them satisfy and retain their employees.
Deloitte Global conducted a global survey couple of years ago on the “work satisfaction” index among millennial workers and it came out that only 40% of the employees are satisfied in their jobs. The survey gave a clear indication to the organizations that, they need to rethink their strategies to satisfy and retain workers.
What are the Put-Offs?
Usually, employees carry out routine, monotonous tasks, like, mundane data entry jobs or jobs like migrating data between Excel files. In most of these jobs, the employees neither would have to leverage their human-specific abilities nor must be creative or make complex decisions. Subsequently, this will lead to a disconnect with their jobs and will force them to resign or switch their work profile.
The change of perception among employees towards automation
Automation is not a word, employees usually like, as it can make them lose their job, at least the perception a few years ago. But today, that viewpoint has changed. Today, most companies educate their staff on the importance of automation, but not at the expense of job layoffs. They tutor them on how to use their human knowledge in designing the automated BOTS that help to make their job a lot easier.
How RPA is helping in Employee retention
Robotic Process Automation is helping companies in employee retention and better satisfaction levels as they are more deprived of doing drudging time-consuming tasks. RPA is allowing companies to reschedule a skilled employee’s work to a high-value, high-risk task which will be more rewarding and satisfying for an employee. Such tasks will also be a great add on to an employee’s resume. Moreover, RPA helps to provide better service to the customers reducing the handling time by many notches. This can lead to an increase in customer satisfaction and reduce a lot of headaches for especially the front office staffs.
With more time, they can finish off their work quickly and spend time with their families. RPA applications can be controlled remotely, as a result, they get more off-screen time, especially if they are working from home. For, e.g. by automating an email sorting work, for an HR executive BOTS can process hundreds of unread emails and sort the best possible resumes for their jobs. According to a 2019 Forbes Insights survey, after implementing RPA in their organization, close to 52% of people said that employee satisfaction has increased by 15% or more. This is very much a significant increase.
So, RPA brings in a lot of positive results for your company, it can reduce operational costs, eliminate all process or financial-related errors, and can increase your overall productivity. But above all, RPA can help your employees in many ways and can increase their satisfaction. They will be more clear in their approach and will be an engaged bunch, doing high-value jobs and making complex decisions. As the cliché says, satisfied and happy employees increase the reputation and goodwill of an organization.
Want to know more about how RPA can help in employee retention? Contact us or drop us an email.
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Benefits of Employee Self Service Portal UAE
HLB UAE Payroll Team
Phone:- +971 4 327 7775
Mobile:- +971 50 205 9540
WhatsApp:- +971 56 219 1607
Email:- dubai@hlbhamt.com
Employee Self-Service Portal (ESS) is a web-based module that gives employees access to their personal records and employment-related information. Employee Self-Service portal enables employees to manage their own HR and payroll-related information and reduces their dependence on the HR department. It has made the lives of employees and HR professionals much easier. The importance of an ESS portal to an organization has become vital, with the current trend of working from home or remotely due to the Covid-19 pandemic. With remote working, and the technological improvements made on ESS applications, the acceptance and use of ESS has become wide. The need for paper-based HR functions has now become obsolete, with all employee management functions now found on ESS.
Now, employees can access all the information related to leaves, salaries, and reimbursement details at their fingertips.
Popular Modules of ESS portal
- Employee Leave Management
- Employee Profile Management
- Loans and Advances applications
- Report Center
- Role Delegation
- Edit Info portal
- Proxy Requests
- Configurable Approval Workflow
- Configurable User Rights management
- Team View and Calendar View
- To-Do Lists
- Alerts and Notification
- Online Payslip
- Exit Interview
- Online Employee clearance
- Expense claim Management
- Business Travel claim
- Air Ticket\ Leave Passage
- School Fees reimbursement
- Letters and Certificates
- Over Time\ Time Sheet
These are some of the major characteristic of the ESS portal in UAE;
- User-friendly and effective
The employees can submit requests for vacation, travel, or other reimbursements and requests for leave. ESS portal completely removes the need to email multiple people for applying leaves or submitting paper forms. Once employees make the request via the ESS portal, managers can approve/ disapprove the request instantly which makes it easier for both parties. A username and password is all that takes for you to view and update personal details instantly and securely. - Transparency of information
ESS portal promises transparency of information as all employee details will be found there and one can check its authenticity anytime. Information on salary revisions, pay history, employment history, and information regarding leave balances, attendance, etc. can be accessed anytime and anywhere. - Enhanced Data Security
In the past when all the details related to salaries of the employees and other sensitive data were saved in papers, security was a concern. But now, with ESS portals, the question of security does not arise. Only relevant people can access data and that too only if they have the correct login credentials. - Reduces errors
There are fewer chances for errors and data inaccuracies and even if it occurs it can be rectified immediately. When employees get an opportunity to enter and evaluate their own information subject to approval from concerned HR, errors can be avoided. - Reduced labor and time
With the help of ESS, portal tasks can be completed much more quickly than traditional paper-based or person-to-person systems. The time employees spent on internal phone calls and meeting the HR department to enquire about various payroll-related stuff can be significantly reduced. Not just employees, the HR department can also concentrate on other corporate management decision-making processes as they will not have employees approaching them for every minor work/ enquiry. - Can share company updates
ESS portal can be used to share any news/ update related to the company and employees instantly. Changes in company policy, company schedule of holidays, events, and other important dates can be communicated to employees via the ESS portal.
HLB HAMT offers Software as a Service ESS solution in UAE for all kinds of business, via subscription. The advantage of using our ESS portal is that your company will require no investment in IT infrastructure. Our service requires no minimum period, no exit fees, and only requires making monthly subscriptions. The Employee Self Service by HLB HAMT is a state-of-the-art web-based interactive portal providing users with a convenient, secure, and user-friendly platform to perform HR tasks quickly without complicated forms or additional assistance.
Payroll Process
The process of payroll in UAE is a little complicated and time-consuming; hence it is always recommended to outsource your company’s payroll function. Outsourcing payroll in UAE will ensure the assistance of a team of trained payroll professionals and it frees up the time of the organization, helping them focus on other projects that add value to their business.
One should be extra vigilant while selecting their payroll provider, as payroll data is highly sensitive, and one should opt for a provider that can ensure high levels of data security.
As a leading payroll outsourcing company, HLB HAMT can help solve your payroll complexities through customized strategies. We take care of our clients’ entire payroll cycle that includes preparation of payroll reports, processing salary payment with WPS compliance, accrual management including Gratuity, pension funds, an online portal for accessing payslips, and many more. Our leadership team spends the necessary hours in every project, ensuring our clients get refined consulting services to take your business forward. HLB HAMT provides payroll in UAE, Bahrain, Qatar, Saudi Arabia, Kuwait, and Oman.
To know more about our payroll process, click here
Disclaimer:
Whilst every effort has been made to ensure the accuracy of this information, HLB HAMT will not accept any liability arising out of errors or omissions. Please note that this blog is not all-inclusive. Our guidance is designed only to give general information on the issues/topics covered. It is subjected to change and not intended to be a comprehensive summary of all laws which may be applicable to your situation, treat exhaustively the subjects covered, provide legal advice, or render a legal opinion.
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Processing Payroll Internally? Have you considered these cost factors while processing payroll internally in UAE?
HLB UAE Payroll Team
Phone:- +971 4 327 7775
Mobile:- +971 50 205 9540
WhatsApp:- +971 56 219 1607
Email:- dubai@hlbhamt.com
Employees help an organization grow. It takes immense effort from each employee to pave the way for a company’s success. The organization indeed has to treat their employees fairly for their hard work; paying them on time is one way to do it. Payroll processing has a huge place in the functioning of an organization; it is one of the most essential functions too.
Payroll processing is a complicated and time-consuming process. There are numerous factors to consider while processing payroll. It is not just about recording the employee details; there are a lot of compliance requirement to consider while processing payroll. Organizations often feel apprehensive about outsourcing their payroll administration as they believe it is more expensive than engaging a payroll service provider to manage this activity. But they do not consider the unaccounted cost factors other than salary in maintaining a permanent employee.
The salary of an employee is not the sole cost factor involved in hiring an employee. Organizations should also take into account the cost of desktop, stationery, furniture, and other expenses involved in maintaining an employee. When you calculate all these together, the per-employee cost is very high. Outsourcing your organizational functions is one way of reducing these costs.
Organizations can choose to hire a professional to do their core jobs instead of hiring a professional for processes like payroll. Payroll is one of the most commonly outsourced functions today, as it does build a toll on the organization. The time involved in processing the payroll can be saved through outsourcing.
Payroll processing involves a lot of legal formalities and the company must stay abreast of the latest compliances. If you are processing your payroll in-house, complying with these legal formalities could be strenuous. With extensive experience, a good payroll outsourcing service provider stays ahead on compliances and can handle payroll functions efficiently.
Outsourcing payroll function offers you the benefit of advanced systems software that keeps your employees’ data secure, without any extra charge. One need not worry about the charges that will be incurred for technological and statutory updates, as these will be taken care of by your payroll provider. But, it may not be the case when you are doing the payroll process internally. In addition to the huge expense of maintaining in-house payroll, the software-related charges might even disrupt your company’s cash flow.
The fear of breach of confidentiality and data protection are other reasons why organizations perform their payrolls in-house. This is a prominent reason why organizations must choose a reputed and certified partner to do their payrolls. ISO 9001:2008, ISO 27001: 2015, and ISAE 3402 are some of the certifications which ensure confidentiality and quality standards in payroll processing
Considering the above factors, outsourcing your payroll function to a team of experts is a wise move. HLB HAMT is a leading payroll outsourcing company in the UAE. We ensure our clients experience a seamless process and on-time payment. HLB HAMT is an ISO 9001:2008, ISO 27001: 2015, and ISAE 3402, Type II certified firm. Having served an impressive list of small and multi-country clienteles ranging from 1- 10,000 employees, our dedicated team of payroll experts ensures maximum customer satisfaction.
Payroll Process
The process of payroll is a little complicated and time-consuming; hence it is always recommended to outsource your company’s payroll function. Outsourcing payroll will ensure the assistance of a team of trained payroll professionals and it frees up the time of the organization, helping them focus on other projects that add value to their business.
One should be extra vigilant while selecting their payroll provider, as payroll data is highly sensitive, and one should opt for a provider that can ensure high levels of data security.
As a leading payroll outsourcing company, HLB HAMT can help solve your payroll complexities through customized strategies. We take care of our clients’ entire payroll cycle that includes preparation of payroll reports, processing salary payment with WPS compliance, accrual management including Gratuity, pension funds, an online portal for accessing payslips, and many more. Our leadership team spends the necessary hours in every project, ensuring our clients get refined consulting services to take your business forward. HLB HAMT provides payroll in UAE, Bahrain, Qatar, Saudi Arabia, Kuwait and Oman.
To know more about our payroll process, click here
Disclaimer:
Whilst every effort has been made to ensure the accuracy of this information, HLB HAMT will not accept any liability arising out of errors or omissions. Please note that this blog is not all-inclusive. Our guidance is designed only to give general information on the issues/topics covered. It is subjected to change and not intended to be a comprehensive summary of all laws which may be applicable to your situation, treat exhaustively the subjects covered, provide legal advice, or render a legal opinion.
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RPA Use Case Implementation for Hospitality Industry in the UAE
Vimal Ramachandran, Director
Phone:- +971 4 327 7775
Mobile:- +971 52 830 7998
WhatsApp:- +971 56 219 1607
Email:- dubai@hlbhamt.com
The travel and hospitality industry is going through one of its toughest and most challenging time in history. COVID-19 has changed a lot of scenarios for many industries, the challenges have increased. We at HLB HAMT is helping this industry slowly recover from these bad times by automating a lot of repetitive human tasks. As the industry is slowly getting back the foothold and the need for automation is more than ever before. From the challenge of scaling operations efficiently to meeting timely customer demands & requests to complying with international travel regulations, we help in automating a lot of work that absorbs a lot of your time and effort. We can help you get ahead of your competition by helping you give the appropriate personalized offers for your customers at the best prices.
What do we do?
With the help of our experienced RPA developers in UAE, you can customize and develop BOTS that can help automate a lot of manuals, time-consuming & repetitive high-volume back-office functions such as responding to customer queries, digitizing paperwork, tracking financial transactions, etc. The data from various sources can be used for management insights thus helping to revolutionize guest experiences and eliminate any unwanted errors. Some of the application areas include Room Reservations, Front Desk Operations, Room Service Requests and Billing, Automated Check-In and Check-Out, Online Booking Management, Concierge Recommendations, Cancellation Handling, Loyalty Processing, etc…
What are the Benefits?
RPA in Hospitality: Sample Use Cases
Booking
There will be a lot of queries for a user while booking a particular property, like regarding the amenities, airport pick up and drop, restaurant-related questions, etc. RPA BOTS can be implemented to respond to FAQs, helping your customers get answers while freeing up time for employees to get their operational jobs done. RPA can reply to the customer’s pertinent questions and subsequently provide accurate booking directions in no meantime.
Customer Relationship Management
CRM is another area where RPA can automate some of your constant headaches and offer a swift resolution to your customer’s complaints and disputes. RPA is also useful for automating your bill generation process by coordinating data from your various departments such as restaurants, laundry, spa, transportation, etc. Also, RPA can be used to update customer profiles and close fraudulent accounts and report any suspicious transactions.
Loyalty processing
Loyalty points reward system is a common marketing process that most in the hospitality sector follow. Through RPA, BOTS can be used to process and verify the data of the guests and can be trained to study the behavior trends to design or modify a relevant loyalty program. Also, it can also use to automate existing practices such as keeping check of the loyalty points redemptions, conversions, earnings etc., and to notify the customers about the same. The reward calculations and all will be up to date and error-free which will please your customers.
Competitor Analysis
We all know how fierce and competitive the hospitality industry is, and it is important to know about your competitor inside out in this digital era. With RPA, you can perform this task in a matter of minutes, while earlier it used to take days and months manually. It can analyze the competitor data and even infer your performance level in comparison to them.
Regulatory compliance Reporting and Auditing
RPA can also automate the auditing and compliance reporting process. A lot of time and manual effort can be saved for checking the company’s financial and operational records and prepare audit reports for all legal requirements. Not only these error-free reports are generated through RPA, but they can also be shared with respective authorities for approval processes timely.
Financial Reporting
Invoices, bills, paychecks, vouchers, etc. are essential documents that are important to be processed accurately. RPA can be helpful in generating automated bills for your guest services by integrating data from various departments. Similarly, RPA BOTS can be used to generate finance, HR, Inventory or tax reports with transparent audit trails.
Claims Processing and Handling
It is a tedious process to manually check the invoices, vouchers, bills, claims, etc., some hotels even employed dedicated staff to process the same every month. This process involves a lot of data entry work and a lot of copy-pasting of data from one location to another. With RPA, all of these processes can be automated and can even be programmed based on rule-based engines.
As you can see RPA Bots can be a like-to-like replacement for a lot of humans intervened jobs, which are repetitive and high in volume. By implementing RPA, hotels and the hospitality industry, in general, can save a lot of their processing times, eliminate any errors, and also bring down their operational costs by many folds. Our clients in the hospitality industry have already started reaping the benefits of automation, and more importantly, these streamlined processes are keeping their guests happy and satisfied.
You can reach out to us in case of any queries regarding implementing RPA in the healthcare and tourism industry.
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